They need to fix their technical issues and improve their customer service. At one point, the customer service rep threatened to hang up on me. The customer service was incredibly incompetent, and at times, rude. This process has always taken just a few minutes, but at Mint, it took an entire afternoon, and the experience was beyond stressful for me. Ive never had any issues with SIM activation or family accounts with any previous phone carriers Ive used. But even after doing this, the app wouldnt let me log into my account.
It wouldnt let me create an account, so I had to create one through the website instead.
MINT MOBILE REVIEW GOOGLE MANUAL
They helped me use a manual activation method for my eSIM, but after this, connecting my two accounts into one family account required usage of the Mint Mobile app, and this app refused to work for me. This happened to me, so I was on the phone with multiple people for an entire afternoon to find an alternate way to activate my eSIM and connect my two accounts into one family account. your Wi-Fi cuts out in the middle of activation, or you accidentally close the tab), you will not be able to activate the eSIM using this method. The eSIM activation link only works one time. Mint Mobile might be cheaper than other phone plans, but it is not worth it. A restock fee that excessive on a brand new unopened phone is unreasonable considering they were aware I was cancelling the order prior to receiving it. I have yet to get an email and it has been over a week. He would send another ping and to wait to process my return to get the email from the warehouse.
The last supervisor I spoke with said he could see that the warehouse was pinged for a reminder to contact me. After several more calls, I was finally told they didn't have that information. I requested the email address and phone number to the corporate office. He indicated some one would call me by close of business. One rep said the fee was $30 but needed to verify the info. Didn't receive the email therefore called several more times. She agreed the fee was high but said the warehouse would make a decision that day regarding waiving or discounting the restock fee. After several calls and disconnections I asked for a supervisor.
I immediately called to get clarification of the fees. I received an email indicating the shipping fee and a restocking fee of 20 to 50% depending on the condition and completeness of the return. I called 2 days later which was Monday to request the return. I was informed by customer service the phone had shipped and I needed to wait until it was received, which would be that Saturday, to request a return. I purchased a phone thru the Mint website/store and a day later called to cancel the purchase.
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